Ordering a cup of coffee this morning in Pukenui north of Kaitaia, reminded me of a Reader’s Digest article I read many years ago. The article was about protesting and complaining and getting results.
When my trim Flat White for $ 4.50 arrived in a paper cup I said politely that I was actually a bit disappointed and that I expected the coffee in a “proper” cup. Straight away I was told that a new cup of coffee would be made for me.
I really cannot remember a thing about the Reader’s Digest article and I don’t even remember the title properly, but how surprised I was when my new cup of coffee arrived on a special saucer lined with a serviette and sugar and on the spoon was even a fancy marshmallow.
